ITS_Service

At ITS we take pride in providing our customers with on time, premium service. In 1993, we initiated our ITS Managing Total Quality (“MTQ”) process. We realized that the attitudes, skills, and performance of our people were critical to the satisfaction of our customers' expectations and the ultimate success of our organization.

ITS is responsible for lift equipment maintenance and repair at most of the terminals it operates. We maintain over 100 units of lift equipment including the complete line of Mi-Jack cranes and side loaders as well as Kalmer, LeToureau, Taylor , Linde, and Hoist lift equipment. All of our maintenance records and projections are computerized and reviewed weekly.

ITS owns, operates and maintains a fleet of nearly 400 yard tractors at our various terminal locations. Tractor maintenance is computerized and reviewed weekly. Our purchase/replacement program is geared toward maintaining a high standard for our fleet, maintaining an average fleet age of at least two years.

ITS provides trailer and chassis maintenance and repair. Services include tire repair, preventive maintenance and structural repairs. We have larger maintenance facilities at Kansas City and Chicago locations. Our computerized system for processing work orders and invoices is geared to A.A.R. codes and is adaptable to all of our customers' systems and respective EDI reporting procedures.

ITS currently operates at 53 locations where its functions include hostling, lift equipment operations, ground work, and inspections. We operate all types of lift equipment currently on the market.

ITS offers a variety of contractual switching services whether on a sub-control basis or included in our service package. Railcar contract switching can be incorporated into the Terminal Operations function.

ITS performs auto loading and unloading, onboard inspections, security, facility maintenance, unloading, ramp and bridge plate maintenance, computerized inventory control and other related services.

ITS offers complete administrative support including gate inspection, computer reporting, load planning, customs, inventory control, billing, detention, customer service, and drayage coordination.

At ITS we take pride in terminal layouts designed by experienced, knowledgeable terminal operators using state-of-the-art technology incorporating proven techniques for optimal terminal efficiency.