Services
At ITS we take pride in providing our customers with on time, premium service. In 1993, we initiated our ITS Managing Total Quality (“MTQ”) process. We realized that the attitudes, skills, and performance of our people were critical to the satisfaction of our customers' expectations and the ultimate success of our organization.
In the first quarter of 1999, after 12 months of preparation, ITS achieved official ISO 9002:1994 certification. This process affirms that facilities operated by ITS have the quality management systems in place to provide customers with an assurance that all services delivered will meet or exceed their expectations. The process also guarantees procedures for continuous improvement, effective guidelines for corrective action, and provides for audit trails to monitor customer services and actions performed. With a change in the ISO quality standard, in late 2003 we were recertified to the updated standard of ISO 9001:2000. ITS continues to maintain its ISO 9001 certification leading the intermodal provider industry in quality.
ITS is the only organization of its type to have successfully completed this demanding process. It is just another step towards achieving that next level of consistency and professionalism demanded by our customers as we collectively face the challenges of the 21st century.
ITS is responsible for lift equipment maintenance and repair at most of the terminals it operates. We maintain over 100 units of lift equipment including the complete line of Mi-Jack cranes and side loaders as well as Kalmer, LeToureau, Taylor , Linde, and Hoist lift equipment. All of our maintenance records and projections are computerized and reviewed weekly.
ITS owns, operates and maintains a fleet of nearly 400 yard tractors at our various terminal locations. Tractor maintenance is computerized and reviewed weekly. Our purchase/replacement program is geared toward maintaining a high standard for our fleet, maintaining an average fleet age of at least two years.
ITS currently operates at 53 locations where its functions include hostling, lift equipment operations, ground work, and inspections. We operate all types of lift equipment currently on the market.
ITS offers a variety of contractual switching services whether on a sub-control basis or included in our service package. Railcar contract switching can be incorporated into the Terminal Operations function.
ITS performs auto loading and unloading, onboard inspections, security, facility maintenance, unloading, ramp and bridge plate maintenance, computerized inventory control and other related services.
At ITS we take pride in terminal layouts designed by experienced, knowledgeable terminal operators using state-of-the-art technology incorporating proven techniques for optimal terminal efficiency.